Shipping policy

Dong Po Tea prepares every order with care so it reaches you fresh, safe, and on time. Below you’ll find precise details about how we process, ship, and deliver your purchases.

Order Processing Time

All orders are prepared with care in our fulfillment center. Processing usually takes 1-3 business days, not including weekends and holidays. Once your order has been shipped, you will receive a confirmation email that includes your tracking number.

This allows you to follow your package from our warehouse to your doorstep. If your order is placed during a holiday or busy season, processing may take slightly longer, but we always work hard to minimize delays.

Shipping Methods & Carriers

We partner with trusted carriers to ensure safe delivery.

  • Domestic (United States): Orders are shipped using USPS, UPS, or FedEx, depending on location and order size.

  • International: Packages are shipped via DHL Express or international postal services, with the best option chosen automatically at checkout.

Estimated Delivery Times

  • Within the United States: 3-7 business days after processing

  • International Orders: 7-21 business days, depending on the destination and customs clearance in your country

Please note that delivery times are estimates provided by carriers and cannot be guaranteed. Customs inspections, local courier issues, or weather conditions may cause delays.

Shipping Charges

Our shipping fees are designed to be fair and transparent.

  • A flat-rate fee applies to U.S. orders under a certain value.

  • Free shipping is offered on U.S. orders above a specific threshold. It will be clearly displayed at checkout.

  • International shipping rates are automatically calculated at checkout based on the destination country and package weight.

Any promotions, free shipping offers, or discounts will be clearly noted during checkout.

Customs, Duties & Taxes

For international customers, please be aware that customs duties, import taxes, or local fees may apply once your order arrives in your country. These charges are not included in your purchase price and must be paid directly by you to your local customs office or delivery service. Dong Po Tea is not responsible for any delays or additional costs caused by customs clearance procedures.

Tracking Your Order

Once your package is shipped, we will send you an email with a tracking number. This number can be used to check the real-time status of your order through the carrier’s website. Please ensure that your shipping address is correct when placing your order. Dong Po Tea cannot be responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

Shipping Restrictions

We ship to most countries around the world. However, some countries restrict the import of tea or related products. If we cannot ship to your location due to local import restrictions, your order will be canceled and refunded.

At this time, we do not ship to freight forwarding companies or unverified addresses.

Delayed or Lost Packages

While most packages arrive within the estimated delivery time, delays may occasionally happen. Situations such as severe weather, customs inspections, or courier disruptions can affect transit times. We kindly ask that you allow extra time in these cases.

If your package does not arrive, please contact us at dongpotea@gmail.com with your order details. We will investigate with the shipping carrier. If a package is confirmed lost, we will arrange a replacement shipment or issue a refund based on your preference.

We take pride in shipping your tea with care so that every order arrives fresh and ready to enjoy. If you have any questions about shipping before or after your purchase, our team is here to help. Please reach us at dongpotea@gmail.com, and we will respond as quickly as possible.